Frequently asked questions

Make your cell phone, rent & utility payments count - starting today.

• How does this help my credit?

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  Once verified, the payment information will be sent to the credit bureaus within 24 hours. Once received it typically takes the bureaus 2-3 weeks to add the payment information to your credit report.

• Will it hurt my credit if LevelCredit doesn't find a payment by the due date?

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  LevelCredit reports only positive data to the credit bureaus. If there is a month where a rent payment is not found, LevelCredit will not report any data to the credit bureaus that month. This will not negatively affect your score.

• What if I pay a different amount each month?

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  No problem. You might pay a slightly different amount each month if your utilities are included in your rent, or if you have to pay an additional fee to your landlord. Although your base rent is what we report as paid to the bureaus each month, you can still match a transaction for slightly more or less. Keep in mind that if your rent amount is very different from the initial transaction you match, you may have to log in and re-match your next transaction. We are committed to reporting accurate information only. If we detect fraudulent reporting, your tradeline will be removed.

• Can my spouse/roommate/family member build credit too?

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  Yes. They will need their own, separate LevelCredit account and subscription. They will also need to be able to log in to the bank account where the transactions are paid. If you both make a payment from the same bank account, they must be a cosigner on the account. If you each pay a portion of the rent from different accounts, it’s even easier. They just log in using their own bank account and match their portion of the payment.