Frequently asked questions

Make your rent and utility payments count, starting today.

• How does this help my credit?

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  When your rent is reported to major credit bureaus, it shows up on your credit report as a new tradeline with positive information. A tradeline is simply another name for an open account on your credit report. Having that additional tradeline on your report can affect your credit score since more positive data can be used to calculate your score. The impact is largest for those with no credit or a low score, especially if it’s due to a thin credit record (ie, if the bureaus don’t have enough data on file for you).

• Will it hurt my credit if LevelCredit doesn't find a payment by the due date?

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  LevelCredit reports only verified and accurate data to the credit bureaus. If there is a month where a rent payment is not automatically found, LevelCredit will work with you and the property manager to verify this payment. This will not negatively affect your score unless we determine that the payment was in fact missed and or you moved out with an open balance. You can log in to your LevelCredit account at any time to search for your payment. Please reach out to us if you cannot find the payment, and we'd be happy to help.

• What if I pay a different amount each month?

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  No problem. You might pay a slightly different amount each month if your utilities are included in your rent, or if you have to pay an additional fee to your landlord. Although your base rent is what we report as paid to the bureaus each month, you can still match a transaction for slightly more or less. Keep in mind that if your rent amount is very different from the initial transaction you match, you may have to log in and re-match your next transaction. We are committed to reporting accurate information only. If we detect fraudulent reporting, your tradeline will be removed.

• Can my spouse/roommate/family member build credit too?

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  Yes. They will need their own, separate LevelCredit account and subscription. They will also need to be able to log in to the bank account where the rent transaction is paid. If you both make a payment from the same bank account, they must be a cosigner on the account. If you each pay a portion of the rent from different accounts, it’s even easier. They just log in using their own bank account and match their portion of the payment.